JMLINCE Computer Services
Windows Troubleshooting
Assistance with slow performance, startup problems, updates, settings, error messages, and common Windows issues.
Computer help from a distance
Remote computer support without the wait for an on-site visit.
Get help with Windows problems, slow computers, software, email, printers, Microsoft 365, QuickBooks, and everyday technical issues. Work directly with Juan M. Lince from the convenience of your home or office.
Computer help from wherever you are
Remote support allows Juan to troubleshoot many software and configuration problems without traveling to your home or office. You can see the work taking place on your screen and communicate with Juan during the session.
Email and Microsoft 365
Help with Outlook, email configuration, Microsoft 365 applications, account settings, and common software problems.
Software and Computer Setup
Assistance installing applications, adjusting settings, troubleshooting software, and configuring compatible devices.
Printer Troubleshooting
Help with printer drivers, configuration, connection problems, and common printing errors.
QuickBooks Technical Help
Technical assistance with QuickBooks installation, updates, access, and common software issues.
Security and Unwanted Software
Help investigating suspicious pop-ups, unwanted programs, browser issues, and common malware-related problems.
How remote support works
Follow these steps to get connected for a remote support session.
1. Contact Juan
Call or text 626-664-3145 to describe the computer problem and arrange a support session.
2. Open the support link
When you are ready to connect, use the Start Remote Support button on this page and follow the instructions displayed.
3. Approve the connection
Follow the on-screen prompts to establish the session. Review the connection instructions before allowing access.
4. Work through the issue
Juan will troubleshoot the problem with you. You can observe the work and ask questions during the session.
Your computer, your approval
Remote support requires your participation and approval to establish a connection. Stay near your computer during the session and ask Juan to explain any steps you do not understand.
- Arrange the session with Juan before connecting
- Follow the connection prompts displayed on your computer
- Remain present during the support session
- Do not share passwords or verification codes in chat or email
- Disconnect the session when the support work is complete
Need hands-on computer repair?
Some hardware, network, printer, and setup problems are easier to resolve in person. Local computer service is available in Hacienda Heights and nearby communities.