JMLINCE Computer Services
Frequently asked questions
Clear answers before you call.
Learn about remote support, local computer repair, service pricing, and what to expect when working with JMLINCE Computer Services.
Computer service questions
Answers to common questions about getting computer help for your home or small business.
Can you fix my computer remotely?
Yes. Many software and troubleshooting issues can be handled remotely, including slow computer performance, Windows problems, email, Microsoft 365, software configuration, and some printer issues.
Visit the Remote Support page for connection instructions.
Do you provide on-site computer repair?
Yes. Local service is available for homes and small offices in Hacienda Heights and nearby communities. On-site support can be useful for hardware issues, printer setup, Wi-Fi problems, and new computer setup.
See the Local Repair page for service areas and details.
What areas do you serve?
Local service is centered in Hacienda Heights and surrounding communities, including Whittier, La Puente, Rowland Heights, Walnut, West Covina, City of Industry, La Habra, La Habra Heights, and Valinda.
Contact Juan to confirm availability for your location.
How much does computer support cost?
Common service rates include:
- Quick Question: $20
- Quick Fix (up to 30 minutes): $40
- Standard Support (1 hour): $60
- Advanced Repair, Virus Removal, or Setup: approximately $100
- Remote Support Plan: $30 per month
The final cost depends on the issue and the work required. Juan will discuss the service and applicable fee before proceeding with additional work.
What is included in the Remote Support Plan?
The $30 monthly plan is intended for ongoing computer assistance and includes support for common questions, printers, email, maintenance, updates, troubleshooting, and priority response.
Contact Juan to confirm whether the plan fits your support needs.
Do you support small businesses?
Yes. JMLINCE assists home offices and small businesses with computers, printers, Wi-Fi, email accounts, Microsoft 365, QuickBooks, new equipment setup, and everyday technology issues.
Can you help with printers and Wi-Fi?
Yes. Printer installation, wireless printing, connection problems, router configuration, and internet troubleshooting are common support requests. Some issues can be handled remotely; others may require an on-site visit.
How do I start a remote support session?
Contact Juan to discuss the problem and arrange a session. When instructed, open the remote support link and follow the connection prompts on your computer.
Remain present during the session and approve the connection on your device.
Remote Support InstructionsDo I need an appointment for local repair?
Scheduling is recommended so Juan can understand the problem and coordinate an appropriate service time. You can call, text, or use the appointment link on the Local Repair page.
How long does a computer repair take?
Repair time depends on the problem, the computer's condition, and whether parts or additional troubleshooting are needed. Some issues can be resolved during a short support session, while more involved repairs may require additional time.
How can I contact JMLINCE Computer Services?
Call or text Juan at 626-664-3145, send a WhatsApp message, or use the Contact page.
Still have a question?
Describe what is happening with your computer and Juan can help you determine the next step.